Refund policy

Returns & exchanges

At NOUVEIL we want you to love every scarf. That is why you can inspect your order while the courier is with you, before you pay.

- Returns are accepted only at the time of delivery, while the courier is present.
- If you return the order at the door, you pay the shipping fee only.
- After the courier leaves, we cannot accept returns or exchanges, except for a manufacturing defect or a wrong item.
- Defective or wrong item: message us on Instagram @nou.veil within 48 hours of delivery with a photo, and we will replace it at no extra cost.

Payment is cash on delivery. If shipping was paid in advance by InstaPay and you return the order at the door, the shipping fee is not refunded.